Solve A Problem / FAQ

If your issue is not addressed below, please CONTACT US.


Q. How do I add or update my credit card information on


A. Once you have logged in, click on "My Account" (top right), and click "Summary." Scroll down to "Account," and click on "Credit Cards." Click "Add New," and enter your credit card information


Q. How can my business or website advertise on

A. If you would like to advertise your business or website on, please contact our Advertising Department for our rates.


Q. Why doesn't my listing template from [whatever other auction site] display the same here?

A. Our software is HTML5-compliant, for the utmost in internet security. Those other gun auction sites ARE NOT. Please visit these pages for more information about HTML5, and specifically, which tags from older versions of HTML are no longer supported in HTML5.


Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How do I change my password?

A. You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.


Q. How do I add or change credit card information?


  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account&guot; Credit Cards."
  3. Click the "Add New" button.
  4. Select your credit card type.
  5. Enter your credit card number.
  6. Select the expiration month and year from the drop down menus.
  7. If you need to add a new address for the card, select "New Address," and complete those fields.
  8. Click the "Save" button.


Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, which means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.